What data do we collect ?

n order to use the Site, some of the information that may be requested of you is mandatory. The mandatory nature of the data collected is indicated by an asterisk or other sign, the other data is optional.

Failure to provide the required information will result in the impossibility of accessing the services of the Site


2.1 User account

You can open a user account to benefit from additional services (permanent basket, comments, address book, etc.). A user account is also required to place an order.

When opening this account we will be able to collect:

  • Your title, first name and surname
  • Your email address,
  • Your date of birth,
  • Your password,
  • Your telephone number,

In addition, when making a purchase, you will be asked for your payment details and your postal address.

Following your purchases, we will process information relating to the follow-up of the commercial relationship: transaction number, products purchased, services or subscriptions subscribed to, services ordered and invoiced, quantity, amount, periodicity, date and amount of the order and invoice, due date of the invoice, delivery conditions, history of purchases and services.

In the context of conversations with our customer service department, we can record the conversation with our consultants.

We may also collect your opinions on products and services.


2.2 Contact form

You can send us general enquiries via the contact form accessible here. In this form, we ask for your name, a valid e-mail address and the subject and content of your question. We need this information in order to respond to your enquiry.

If you wish, you can also provide us with an order number or your telephone number.


3.3 Newsletter and SMS

During the creation of your user account, you can subscribe to our email and/or SMS mailing list in order to receive exclusive offers, good deals and advice by subscribing to our mailing list or during the creation of your customer account. You can also register by providing us with your email address via the registration form accessible on all pages of the Site.

Where your personnal data is processed ?

Your data is hosted in the European Union.

However, some of our service providers process your data in the United States, where data protection and privacy regulations do not provide the same level of protection as in other parts of the world, such as the European Union. Where data is transferred outside the European Economic Area to a country that does not benefit from an adequacy decision of the European Commission, your data is adequately protected by standard contractual clauses approved by the European Commission or by any other mechanism recognised by the applicable legislation. A copy of the transfer mechanism can be provided on request.

What are your rights to your personal data ?

Right of access: you can ask us to access all or part of your personal data and to know the conditions under which they are processed.

Right of rectification: you can ask us to rectify all or part of your data that is inaccurate or out of date.

Right of deletion: you can ask us to delete all or part of your data, in particular when the data is no longer necessary to achieve the purposes for which it was collected.

Right to object: You may object at any time to the processing of your data for the purposes of our legitimate interests. Please note that despite your request, we may continue to process your data if there are legitimate or compelling reasons for doing so or for the establishment, exercise or defence of legal claims.

Right to limitation: You can request that your data be processed in a limited way (no processing is possible except for storage) in the following cases:

  • for the period of time necessary for us to verify the accuracy of your Data following a challenge to its accuracy by you
  • you consider the processing to be unlawful and request a restriction on the use of the Data instead of deletion
  • we would no longer need to process your data but they would still be necessary for the establishment, exercise or defence of your rights
  • you have objected to the processing of your data and wish to restrict their use while we verify whether our legitimate reasons justify further processing.

Right to portability: you may request

  • to receive your data in a structured, commonly used and machine-readable format,
  • that your data be exported to a third party where you have consented to the collection of your data or where your data has been collected in the performance of a contract. This is not the case in the present situation.

Right to withdraw consent: where processing is based on consent, it is possible to withdraw it at any time.

The right to set out instructions on what to do with your data post-mortem: you have the right to tell us what to do with your data after your death.

To exercise your rights, you can contact us by writing to privacy@probikeshop.com and providing us with your full name, e-mail address and postal address.

You also have the right to lodge a complaint with the competent personal data protection authority, in France the CNIL.

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